Q: Do I need to talk to someone to get a quote? or book an appointment?
A: NO! We highly recommend you do a quick quote FIRST, then call or book online. we made it super easy to both in under 5 minutes
People are busy, and more and more looking to self serve, you can get a quick quote here: https://chadstvinstall.ca/contact/online-quote/ or gain access to all available appointments here: https://chadstvinstall.ca/contact/book-online/ – both in under 5 minutes. If you book online without doing a quote we may call to collect more information from you – but rest assured when you book – we are coming!
Q: Do I need to have my own mount?
A: No, we can supply a mount for you of great quality at less than big box retail prices!
Q: How long does a TV Installation take?
A: It really depends on a few factors, the type of wall you have and any additional things required i.e. media shelf install, soundbar install, when you book online it will calculate the estimated time the appointment will take. We have installed 2 larger TV’s in the same residence with hidden wires in 1.5 hours. We don’t want to inconvenience your time/day, we’ll work as quickly and efficiently as possible.
Q: How do I know what type of wall I have?
A: here is a great short video to help you figure out if your wall is concrete or drywall ( most common residential buildings)
Without watching the video it’s simply the sound you hear when you knock on the wall- simple! a drywall will sound hollow and a cement/concrete wall will feel very hard and solid.
Q: Can you hide my wires behind my wall for me?
A: Yes, however only low voltage (not your TV’s power cord) and into drywall only.
This is as per building code in Ontario: THE ONTARIO BUILDING CODE | WIRING AND CABLES – 9.34.1.5. Wiring and Cables
FIRST we can only hide low voltage wires into a wall that has a cavity i.e. drywall – we cannot hide wires in concrete/brick walls
If you want your power cord behind the wall we need to install a power bridge like this one: https://www.amazon.ca/PowerBridge-Solutions-Management-PowerConnect-Wall-Mounted/dp/B00GWGZKF6
There is an additional charge as you can see the bridge is expensive, but will keep your home safe.
OR we can conceal the wires for a clean look on your wall like the image below (all our cable hiders are paint-able) or simply bundle them and neatly connect them to your wall.
Q: How do you treat my home/TV like it’s yours?
A: We remove ours shoes, we don’t snoop, we bring the things we need to prepare the TV for install without needing anything other than your floor, whatever mess we create installing your TV we clean up! some clients say oh don’t worry i’ll do it later, but we leave your home mess free! also we will courtesy wipe fingerprints off the TV with a special solution – to make it look new. We want you to be completely happy, we have even set up new smart TV’s at no extra cost.
Q: Do you have Insurance coverage
A: Yes we have 2,000,000 liability coverage
Q: What form of payment do you take
A: We have a tap machine that accepts debit, credit or you can pay cash, if you have used us before we take paypal online as well (when you book your appointment)
